Privacy Policy

Effective Date: 20/07/2025

Falcon Visual is a trading name of Comrie Events Ltd (“we”, “us”, or “our”). Comrie Events Ltd is registered in England and Wales under company number 16580405, with its registered office at Lower Ground Floor West, 17 Nottingham Street, London, W1U 5EW.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of information:

Personal details: Name, email address, phone number, billing address, and business details when you contact us, make an enquiry, or book our services.
Service information: Project details, photography/video requirements, and related communications.
Website data: Technical information such as IP address, browser type, and usage data through cookies (if applicable).
Payment information: Limited to processing transactions securely through our chosen payment providers (we do not store full card details).

2. How We Use Your Information

We process your personal information for the following purposes:

To respond to enquiries and provide our services.
To manage bookings, deliver photography/video content, and issue invoices.
To maintain business records and comply with legal obligations.
To improve our services and website experience.
To send you marketing communications (only where you have given consent or where permitted by law).

3. Legal Basis for Processing

We rely on the following legal grounds under UK GDPR:

Contract – to provide the services you request.
Consent – where you agree to receive marketing communications.
Legitimate interests – to improve our services and maintain client relationships.
Legal obligations – to comply with tax and accounting requirements.

4. Sharing Your Information

We will never sell your personal data. We may share your information with:

Service providers (e.g., IT support, payment processors, cloud storage providers).
Professional advisers (e.g., accountants, legal advisers).
Regulators or law enforcement where legally required.

5. Data Storage & Security

We take appropriate security measures to protect your personal data against loss, misuse, or unauthorised access.
Personal data is stored securely within the UK or in approved locations under UK GDPR rules.

6. Data Retention

We will keep your personal information only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Typically, client project data is retained for up to 6 years for tax and contractual purposes.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (subject to legal obligations).
Object to processing based on legitimate interests.
Withdraw consent for marketing at any time.
Request transfer of your data (data portability).

To exercise your rights, please contact us at: info@falconvisual.co.uk.

8. Cookies

If our website uses cookies, we will provide a cookie banner and detailed cookie notice explaining how they are used.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Falcon Visual (a trading name of Comrie Events Ltd)
Email: info@falconvisual.co.uk
Phone: 073 0504 8589
Registered Office: Lower Ground Floor West, 17 Nottingham Street, London, W1U 5EW

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk